Terms and Conditions

Orders
Once we have received your order we will acknowledge it and advise you on delivery times. We will also confirm costs if you are an existing customer.

Delivery times on shoes made to order

Delivery times for shoes (from when your order is placed). Please remember your shoes are handmade to order and in busy periods the wait can be a little longer as we are only able to make a certain amount of shoes at one time, we are only a very small team of 3 people. We will give you a completion date when your order is placed. If you would like to know before you order, no problem, just contact us and we will tell you the current date.

UK : Our normal lead time for shoes made to order is around 3 – 6 weeks but at the moment it is around 6 – 8 weeks due to COVID restrictions.

Europe, Eire and Rest of the World: Our normal lead time for shoes made to order is around 3 – 6 weeks but at the moment it is around 6 – 8 weeks due to COVID restrictions. Please allow longer for delivery.

Delivery costs for shoes
UK = £11.00
Europe and Eire = £20.00
Rest of the World = £28.00

Delivery costs for accessories 
UK only = £4.50
Europe and Eire = £10
Rest of the world = £25 (once we have an accurate price from the postal service we will refund the overpaid amount as we are unable to accurately price this cost to different counties outside the EU).

Orders will not be accepted without full payment.
The customer is responsible for correctly measuring their feet.
When you receive your shoes please try them on indoors and with socks.

Footwear ordered in any of our standard sizes may be returned for an alternative size in the same style. However, the footwear must be returned within 21 days of receipt and be unworn and in “as new condition” ie. resaleable. The customer is liable for any extra postage costs incurred by this. Shoes CANNOT be returned if they have been worn.

Sale Shoes
Shoes bought in the shop in our annual sale are non-returnable and are sold as seen.
Shoes bought online in our annual shoe sale can be returned. Please return them within 10 days or purchase.

Clothing returns online
Clothes bought online can be returned to us within 21 days of purchase for a refund or exchange. Please note we aren’t currently able to offer free returns. The cheapest way of posting your items back is by Royal Mail 2nd class.

Clothing returns in store
Clothes bought in our shop can be returned within 21 days for an exchange or credit note only.