Try your new shoes on indoors first. Shoes can not be returned if they are in a worn, unsaleable condition.
Please telephone us 01803 862490 or email us firstname.lastname@example.org if they don’t fit correctly. We will advise you on the next steps to take.
For standard sized shoes we will alter, remake or refund the cost if they are returned to us unworn within 21 days of receiving them. We do not cover the cost of postage unless an item is proved to be faulty.
For bespoke fitted shoes we will alter or remake the shoes if they are returned to us unworn within 21 days of receiving them.