Try your new shoes on indoor first. Shoes CAN NOT be returned if they have been worn outside and are in an unsaleable condition.

Please telephone us within 3 weeks on 01803 862490 or email us if they don’t fit correctly. We will advise you on the next steps to take.

For standard sized shoes we will alter, remake or refund the cost if they are returned to us unworn and in a saleable condition within 21 days. We do not cover the cost of postage unless an item is proved to be faulty.

For modified fitted shoes (non standard size) if there is an alteration that needs making we will alter or remake the shoes for you if they are returned to us unworn within 21 days of receiving them. Please note that sometimes modified shoes need adjusting after they have been made. This is so we can get them just right for you.

Shoes bought in our annual sale are non-returnable and are sold as seen.