Once we have received your order we will acknowledge it and advise you on delivery times. We will also confirm costs if you are an existing customer.
Delivery times on shoes made to order
UK = 14 – 28 days (please note this may be longer at busy periods like Christmas)
Europe and Eire = 14 – 35 days.
Rest of the World up to 35 days.
Delivery costs for shoes
UK = £11.00
Europe and Eire = £20.00
Rest of the World = £25.00
Delivery costs for accessories
UK only = £4.50
Europe and Eire = £10
Rest of the world = £25 (once we have an accurate price from the postal service we will refund the overpaid amount as we are unable to accurately price this cost to different counties outside the EU).
Orders will not be accepted without full payment.
The customer is responsible for correctly measuring their feet.
When you receive your shoes please try them on indoors and with socks.
Footwear ordered in any of our standard sizes may be returned for an alternative size in the same style. However, the footwear must be returned within 21 days of receipt and be unworn and in “as new condition” ie. resaleable. The customer is liable for any extra postage costs incurred by this.
All SALE items bought off the website can be returned. SALE items bought in our shop are sold as seen and can not be returned. Refunds are only given if items are faulty and returned within 21 days.